FAQ

Frequently Asked Questions

Everything you need to know about partnering with Mamas Cosmetics. Can't find what you're looking for? Our team is always happy to help.

🚀 Getting Started
Click the "Register now" button at the top of the page. Fill in your company details including VAT number, company name, and delivery address. Our team will verify your business credentials and activate your account within 1-2 business days.
To verify your B2B account, we require:
  • Valid EU VAT number (verified via VIES)
  • Company registration certificate or equivalent
In some cases, we may request additional documentation depending on your country of registration.
You can view our product catalog and brand portfolio without registration. However, wholesale prices, volume discounts, and the ability to place orders are only available to verified B2B account holders.
Account approval typically takes 1-2 business days. During peak periods, it may take up to 3 business days. If you need expedited access, please contact us at support@mamas-b2b.com.
💰 Orders & Pricing
The minimum order value depends on your shipping destination and partnership tier. Standard minimum order values start from €500 net for EU deliveries. Contact your assigned sales representative for specific details.
Our wholesale prices are based on your partnership tier and order volume. Prices displayed in your account are net prices (excluding VAT). Volume discounts are applied automatically at checkout.
We accept:
  • Bank transfer (standard for B2B orders)
  • Prepayment (required for first orders)
  • Deferred payment (available for established partners with approved credit terms)
Our primary currency is EUR (€). All invoices are issued in the agreed currency at the time of order confirmation.
🚚 Shipping & Delivery
We ship across the entire European Union and selected non-EU European countries including Germany, France, Italy, Spain, Netherlands, Czech Republic, Romania, Bulgaria, and more.
Shipping costs depend on order weight, volume, and destination:
  • Pallet shipments — calculated based on weight and destination, best rates for large orders.
Estimated delivery times from our warehouse in Kraków, Poland:
  • Poland: 1-2 business days
  • Central Europe (DE, CZ, SK, AT): 2-4 business days
  • Western Europe (FR, NL, BE, ES, IT): 3-5 business days
  • Eastern/Southern Europe (RO, BG, GR, HR): 4-7 business days
Yes. Once your order is dispatched, you will receive a tracking number via email. You can also view all tracking information in the "My Orders" section of your account dashboard.
📦 Products & Stock
Mamas Cosmetics distributes a wide portfolio of in-demand beauty and personal care brands across multiple categories. Visit our Brands page for the complete list.
Our online stock levels are updated in real-time. The availability you see on the product page reflects our current warehouse inventory.
Yes, 100% of our products are authentic and sourced directly from authorized distributors or brand owners. We provide full traceability and documentation for every product.
Yes. All products meet EU cosmetic regulation requirements including proper labeling with ingredients (INCI), batch codes, PAO symbols, and responsible person information.
🔄 Returns & Claims
We accept returns within 14 days of delivery for products that are unused, in original packaging, and in resalable condition. Please refer to our Returns Policy page for complete terms.
If you receive damaged or defective products:
  1. Document the damage — take photos of the packaging and affected products
  2. Report within 48 hours — email support@mamas-b2b.com with photos and your order number
  3. Keep the products — do not dispose of damaged items until the claim is resolved
Refunds are processed via the original payment method within 5-10 business days after the return is received and inspected. Alternatively, we can issue a credit note to be applied to your next order.
👤 Account & Support
Once your B2B account is activated, you'll be assigned a dedicated sales representative. You can find their contact details in the "My Account" section. For general inquiries, email support@mamas-b2b.com.
Yes, we support multi-user company accounts. Your account administrator can request additional user access by contacting our support team.
All invoices are available for download in the "My Account" → "Orders" section. Invoices are also sent to your registered email address automatically.
Our team is available Monday to Friday, 9:00 AM – 5:00 PM CET. For urgent matters, please email support@mamas-b2b.com.

Still have questions?

Our B2B team is ready to assist you with any inquiries about products, pricing, or partnership opportunities.

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